At Obdu Pharmacy, operated under the Digital Doctor Clinic, we are committed to ensuring customer satisfaction with our products and services. If for any reason you are not fully satisfied with your purchase, we are happy to assist you with a refund in accordance with the terms outlined below.

1. General Refund Policy

We offer a refund for eligible purchases, provided that the conditions listed below are met. We aim to process all refunds as quickly as possible, and your satisfaction is important to us.

2. Eligibility for Refunds

Medications: Due to health and safety regulations, we do not accept returns or issue refunds on medications that have been opened or used. If you have received the wrong medication, or the medication is defective, please contact us within 7 days of receiving your order, and we will assist with a replacement or refund.

Retail Products (Non-Medications): If you are not satisfied with a non-medical product purchased through our platform, you may return it within 14 days of delivery for a full refund, provided that the product is unused, unopened, and in its original packaging. Certain products, such as consumables, may be excluded from this policy.

Teleconsultation Services: Refunds for teleconsultation services are only available in the event of technical failures or cancellations initiated by Obdu Pharmacy. If you cancel your teleconsultation appointment at least 24 hours in advance, you may be eligible for a full refund. Cancellations made less than 24 hours prior to the appointment may not be eligible for a refund.

3. Refund Process

To initiate a refund, please follow these steps:

Contact Customer Service: Reach out to our customer support team at [Insert Contact Information] with your order number and a description of the issue.

Return or Exchange: For physical product returns, you may be required to return the item to us in its original condition and packaging. We will provide you with instructions on how to return the item.

Refund Processing: Once your return or issue is verified, we will process your refund. Please note that it may take 7-10 business days for the refund to be credited back to your original payment method, depending on your bank or payment provider.

4. Exceptions to the Refund Policy

The following items are non-returnable and non-refundable:

• Prescription medications or any other medication that cannot be returned due to health and safety concerns.
• Products that have been opened, used, or damaged after delivery.
• Custom or personalized items.
• Digital products, such as e-books, teleconsultation fees, or any other virtual services.
  
  

5. Exchanges

If you receive an incorrect item or defective product, we will exchange it for the correct item at no additional cost. If the item is no longer available, we will issue a refund. To request an exchange, please follow the same process outlined in the "Refund Process" section.

6. Shipping Fees

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong product sent, defective item). Customers are responsible for return shipping costs unless otherwise specified.

7. Contact Information

If you have any questions or need assistance with a refund or exchange, please contact our customer service team at: