At Obdu Pharmacy, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a straightforward return policy. Please read the details below to understand our return procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

Non-Medical Products: Products such as health supplements, wellness items, and other non-medical goods are eligible for return within 14 days from the date of delivery, provided they are unused, unopened, and in original condition.

Damaged or Defective Items: If you receive a damaged or defective item, you are eligible for a return or exchange. Please contact us within 7 days of receiving the item to report the issue.

Wrong Product Sent: If we accidentally send you the wrong product, we will provide a full refund or replacement. You must notify us within 7 days of receiving the wrong item.

Prescription Medications and Health Products: Due to health and safety regulations, we cannot accept returns on prescription medications, opened medications, or any products that have been used or tampered with.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at [Insert Email Address] or call [Insert Phone Number] within 14 days of receiving your order. Please include your order number and the reason for the return.

Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions for returning the product.

Return the Item: Send the product back to us in its original packaging, along with the RA number. The customer is responsible for the return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

Refund Processing: Once we receive and inspect the returned product, we will process your refund to your original payment method. Please allow 7-10 business days for the refund to be processed, depending on your bank or payment provider.

3. Non-Returnable Items

The following items are non-returnable and cannot be refunded:

• Prescription medications or any other medications that have been opened or used.
• Products that have been opened, used, or damaged after delivery.
• Health-related items, consumables, and personalized products.
• Digital products, including teleconsultation fees or e-books.
  
  

4. Exchanges

We offer exchanges for damaged, defective, or incorrect items. If you receive a faulty product or the wrong item, we will replace it with the correct one at no additional cost. If the item is no longer in stock, we will issue a refund instead.

5. Refunds

Once your return is processed and approved, your refund will be credited to the original payment method. Please note that:

• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong product sent, damaged goods).
• It may take 7-10 business days for the refund to appear in your account, depending on your payment provider.
  
  

6. Cancellations

You may cancel your order within 1 hour of placing it if the order has not yet been processed. Once the order has been shipped, cancellations are no longer possible. However, you can return the item as per our return policy after receiving it.

7. Customer Support

If you have any questions about our return policy or need assistance with a return, please contact our customer support team: